Shipping Policy

 
1. CANCELLATION POLICY

 
Customers may request an order cancellation by contacting our support team at support@insipeek.com  within 4 hours of purchase. Cancellation requests are subject to the following terms:
- Cancellation within 1 hour with a replacement order: If a cancellation request is submitted within 1 hour of purchase and a replacement order is placed, the original order will be fully refunded without any fees.
- Cancellation from 1 hour and under 4 hours: Cancellations requested from 1 hour and under 4 hours after purchase will incur a 30% cancellation fee to cover transaction and administrative costs.
- Cancellation after 4 hours: Cancellation requests received 4 hours or more after purchase will not be accepted, as the order will have already been processed for stocking, packaging, and shipment.

Customers seeking to replace an order must notify us via email to ensure proper processing. By placing an order, the customer acknowledges and agrees to this cancellation policy.

 
2. ORDER INFORMATION CORRECTION

 
Customers are responsible for ensuring the accuracy of their shipping address and purchase details. If any errors are identified, a request for correction must be submitted via email to support@insipeek.com within 24 hours of placing the order. We strongly recommend reviewing the order confirmation email immediately upon receipt to verify all details.

Important Terms:
- Order cancellations and shipping address corrections will only be processed upon receipt of a formal request via email at support@insipeek.com. 
- While providing a reason for cancellation is not mandatory, customer feedback is highly valued as it helps us enhance our products and services.
By placing an order, the customer acknowledges and agrees to the terms outlined in this policy.

 
3. CONFIRMATION EMAIL

 
An order confirmation email will be sent immediately after a purchase is completed. A shipping confirmation email will be issued within five (5) days from the date of purchase.
If you do not receive these confirmation emails within the expected timeframe, please contact us at support@insipeek.com to ensure your order has been processed correctly.

 
4. TRACKING INFORMATION

 
All orders are processed and shipped from our warehouse in Asia. Please allow two (2) to five (5) business days for order stocking and packaging. Once the order is ready for shipment, tracking information will be provided via email.

Important Notice:

 
- If you do not receive a tracking confirmation email within five (5) business days from the date of payment, please contact us at support@insipeek.com for assistance.
- By placing an order, the customer acknowledges and agrees to these terms.

 
5. ESTIMATED DELIVERY DATE

 
Please be advised that all shipping times are estimates and may be subject to delays due to factors beyond our control, including, but not limited to, holidays, customs procedures, and adverse weather conditions. The estimated delivery date is calculated as follows:
Purchase Date + 2 to 5 business days (order processing) + Estimated shipping time (as indicated in the shipping chart below)

 
Important Notice:

 
- Tracking information may experience a delay of approximately 2 to 7 days following the departure of the package from facilities until it is processed by USPS within the United States.
- Customers acknowledge that these delivery timeframes are estimates and are not guaranteed.

 
6. SHIPPING GUARANTEE

 
We provide a refund of shipping costs (or a total or a partial refund in the case of free shipping) for items that fail to arrive within the specified timeframes set forth below:
USA (Mainland): 40 days
USA (Other): 45 days
Canada: 40 days
Australia: 40 days
New Zealand: 40 days
UK: 45 days

 
Risk Free Shopping 
- In the event that your goods do not arrive within 60 days from the date of shipment, we will issue a full refund for the affected item(s). This guarantee is made subject to the terms and conditions set forth herein.
- If your order has not been received within the specified delivery period, please contact us at support@insipeek.com. Upon receipt of your inquiry, we will initiate an investigation into the matter, which typically requires 3-5 business days. A replacement item will be shipped following the conclusion of the investigation, provided the investigation confirms non-delivery.

 
7. CUSTOMS AND TAXES

 
All prices displayed on our website are exclusive of taxes and are quoted in US Dollars. You may be subject to additional duties, taxes, or import fees upon receipt of your order, which are your responsibility and are not covered by us. For further details regarding potential duties and taxes, we recommend contacting your local customs office.

 
8. INCORRECT ADDRESS DISCLAIMER

 
It is the buyer's sole responsibility to ensure the accuracy of the shipping address provided at the time of purchase. We cannot guarantee address changes once an order is placed due to strict shipping schedules. We strongly advise you to carefully review your address before completing your order. We shall not be held responsible for any packages sent to an incorrect address provided by the buyer.

 
9. REFUSING PACKAGES

 
If a customer refuses delivery of a package, or if multiple delivery attempts fail in the destination country, we reserve the right to abandon the package(s) at the local facility. In such cases, no refunds will be issued.

Return & Refund Policy

Welcome to our Return & Refund Policy. We are committed to providing a seamless and hassle-free experience for our customers. Below, you will find comprehensive details on how to initiate a return, the refund process, and other important information regarding our policy.
To ensure transparency and fairness for both our customers and PIONNER PTE. LTD, we have established a policy for handling claims related to our orders. This policy allows us to accurately assess and resolve any issues regarding orders that were not received as purchased.

 
1. RETURN AND REFUND POLICY OVERVIEW

 
Our Return & Refund Policy is designed to ensure a smooth and transparent process for our customers. This policy includes the following key provisions:

- Eligibility for Returns – Specifies the conditions under which items may be returned, including defective products, incorrect orders, or items that remain unused and in their original condition.
- Return Timeframe – Defines the period within which customers must initiate a return request.
- Return Process – Outlines the steps required to request a return.
- Refund Conditions – Details the circumstances under which refunds may be issued, including full refunds, partial refunds, or store credits.
- Processing Time – Establishes the expected duration for return and refund processing.
- Exclusions & Limitations – Identifies items that are non-returnable or non-refundable, such as final sale items or personalized products.
- Return Shipping Costs – Clarifies whether the customer or the company is responsible for return shipping fees.
- Refund Method – Specifies how refunds will be processed, such as through the original payment method or store credit.

This policy ensures clarity and fairness for both the customer and the company. Please refer to the full Return & Refund Policy for specific details and terms.

 
2. ELIGIBILITY FOR RETURNS

 
All items purchased from our store are eligible for return, provided that the customer submits a return request within the specified return timeframe as outlined in our Return & Refund Policy. The item must meet all applicable return conditions to qualify for a refund or exchange.
For further details on return eligibility and conditions, please refer to our complete Return & Refund Policy.

 
3. RETURN TIMEFRAME

 
Customers must submit a return request within 10 days from the order's arrival date. Requests made beyond this period will not be accepted.
For more details on the return process and conditions, please refer to our complete Return & Refund Policy.

 
4. RETURN PROCESS

 
To initiate a return, customers must send a request via email to support@insipeek.com within the specified return timeframe. 
The email must include the following:
- A video clearly showing the defect or issue with the item.
- A photo of the shipping label.
- A photo of the product received.

Upon receiving the request and required evidence, our customer support team will review the case and provide detailed return instructions. Customers must follow these instructions to ensure proper processing of their return. Failure to provide the requested evidence or to comply with the return guidelines may result in the request being denied.

How to Submit Your Video
To support your return request, the submitted video must meet the following requirements:

- The video must clearly show the entire process of opening the package and revealing all of its contents.
- The video must be continuous, without any pauses, cuts, or edits, to maintain the integrity of the unboxing process.
- The video must be submitted along with your return request via email to support@insipeek.com
Failure to provide a valid video as per these guidelines may result in the denial of the return request.
For further details, please refer to our full Return & Refund Policy.

 
5. REFUND AND REPLACEMENT CONDITIONS

 
Refunds and replacements are applicable only in the following situations:

- Defective items – The product has a manufacturing defect.
- Damaged items – The item was damaged during transit.
- Wrong items – The received product does not match the order.
- Broken items – The product arrived broken or unusable.
- Missing parts – Essential components or accessories are missing from the package.
- Lost items due to our error – The order was lost in transit due to an error on our part.

For all other cases, customers must return the item to our warehouse address. Once we receive and inspect the returned item and confirm its condition, we will proceed with the refund.
Customers must follow the return instructions provided by our support team to ensure proper processing. Failure to comply with these guidelines may result in the request being denied.
For further details, please refer to our full Return & Refund Policy.

 
6. PROCESSING TIME

 
Once the inspection and investigation process is completed, we will issue the refund within 5-7 working days. The refund will be processed using the original payment method unless otherwise specified.
Please note that the actual time for the refunded amount to reflect in your account may vary depending on your payment provider.
For further details, please refer to our full Return & Refund Policy.

 
7. EXCLUSIONS AND LIMITATIONS

 
Certain items are non-returnable and non-refundable, including but not limited to:

- Perishable goods (e.g., food, flowers, plants).
- Custom or personalized products (e.g., special orders, engraved items).
- Personal care items (e.g., beauty and hygiene products).
- Hazardous materials (e.g., flammable liquids, gases, or chemicals).
- Discounted goods/ sales off goods.

For any questions or concerns regarding the return eligibility of specific items, please contact us at support@insipeek.com before initiating a return request.

 
8.RETURN SHIPPING COSTS

 
Customers are responsible for covering the return shipping costs for all eligible returns, except in cases where the return is due to our error (e.g., defective, damaged, incorrect, or missing items).
Shipping costs are non-refundable, and we do not provide return shipping labels. Customers must ensure that the returned item is properly packaged and shipped according to the instructions provided by our support team.
For further details, please refer to our full Return & Refund Policy.

 
9. REFUND METHOD

 
Refunds will be issued to the original payment account used at the time of purchase. We do not offer refunds to alternative payment methods.
The time required for the refunded amount to reflect in your account may vary depending on your payment provider.
For further details, please refer to our full Return & Refund Policy.

 
10. LATE OR MISSING REFUND (If Applicable)

 
If you have not received your refund, please follow these steps:
Check Your Bank Account – Verify if the refund has been credited.
Contact Your Credit Card Company – Refunds may take some time to be officially posted.
Contact Your Bank – Processing times vary depending on the financial institution.
If you have completed these steps and still have not received your refund, please contact us at support@insipeek.com for further assistance.
For more details, please refer to our full Return & Refund Policy.